Culture Client Coaching: our tailor-made support offer

By focusing on an efficient internal supplier-customer relationship, customer service will be mastered from start to finish. This way, waiting times, empathy and genuine response to customer needs will be integrated at all levels of the company.

Culture Client Coaching: the performance of your internal client-supplier relationship

This client culture coaching support offer is made for you if you want to:

• establish an adaptive customer culture,
• integrate all of your departments,
• measure your progress,
• understand the basics of e-reputation.

It is a global approach within the company which notably uses a simple and rewarding interview structure, based on coaching and game coaching techniques.

Focusing on customer needs cannot be decreed. The process involves the entire chain of production values, internal and external, all the way up to the end customer.

This approach strongly contributes to a better relationship between the various internal departments. Indeed, each link in the chain influences the relationship and productivity.

Target audience for Culture Client Coaching support

The various service providers in the value creation chain, internal and external

Client Coaching Culture Objectives

• Develop the internal customer-supplier relationship
• Strengthen the customer culture with each manager and employee
• Become familiar with simple and effective tools to build solutions
• Use a specific interview technique, based on the coaching method and game coaching
• Crystallize the strategy to meet the client’s needs

Benefits of a Culture Client Coaching approach

The Coaching Client Culture approach allows you to put yourself in the shoes of the internal or external client, using structured and standardized interviews at all levels of the hierarchy to assess the current state and develop mutual understanding

The implementation of a customer culture will lead you to design technology and IS information systems as a whole. It will become the cornerstone of your digital transformation

Duration and themes

The Culture client coaching approach is a tailor-made intervention whose content and duration will be defined according to the needs and maturity of the company in terms of Client Culture.

Place

Face-to-face and remote alternation

In the event of a Covid 19 restriction, a “blended learning” solution can be offered alternating virtual classes, events and e-learning.

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