Posted on by Dominique POPIOLEK-OLLÉ

The feedback loop: a key learning in organizational transformation support

📌 What is feedback and why are managers trained in It?

Feedback is a communication process that provides constructive input on an action, behavior, or performance. It aims to improve mutual understanding, encourage best practices, and foster a collaborative work environment. In businesses, managers are trained in feedback because it is a powerful lever for motivation, continuous improvement, and strategic alignment. When used effectively, it helps establish a culture of learning and strengthens team engagement. Conversely, poorly delivered or absent feedback can create tension and frustration.

In the corporate world, and especially in change management, emotional intelligence in leadership plays a crucial role. It is not limited to managing one’s own emotions but extends to how we interact with others. One of the fundamental aspects I discovered in my journey is the concept of the feedback loop, which is an integral part of communication and organizational transformation.

A defining experience

During a mission to support transformations within a major CAC 40 company, I encountered this reality firsthand. I needed my top management’s support to engage in a discussion with a Codir member about modernizing our IT system. My N+2 advised me on how to approach the person and explain my intentions.

I followed his advice and initiated the discussion, but I did not consider it necessary to report back to my N+2 on the progress of the exchange. To me, the matter was settled. However, for him, this silence was a shortcoming—he expected a feedback loop. This was a significant realization.

We often talk about feedback in business as a one-way process: giving an opinion or providing a return. But the reality is much more nuanced. Feedback is a cycle. If the loop is not closed, the recipient is left uncertain, which can lead to misunderstanding or even frustration.

The feedback loop: a key element in management and transformation

The feedback loop is the idea that any communication, particularly feedback, should be followed by a response or an update. Without it, relationships can become fragile.

Here are some key ways to effectively manage this loop:

  1. Clarify expectations from the start: If someone gives you advice or helps with a task, agree on the expectations for follow-up.
  2. Provide regular updates: Even if you think the topic is closed, a simple message like, “I’ve made progress on X, thanks for your help,” can make a difference.
  3. Ask for feedback in return: Good feedback is not just one-way. After implementing advice, asking for input on the outcome shows commitment to the exchange.
  4. Adopt an active listening approach: The feedback loop is not just about informing but also about recognizing signals from your counterpart and adjusting communication accordingly.

A quick guide to effective feedback

Expanding on the concept of feedback in business, here is a simple and effective method:

  • Prepare your message: Define the objective of your feedback (to inform, improve, or recognize efforts).
  • Use concrete facts: Avoid subjective judgments and base your feedback on observable elements.
  • Express your feelings using “I”: Instead of “You did it wrong,” prefer “I perceived this as…” to prevent defensive reactions.
  • Offer suggestions for improvement: Good feedback doesn’t just highlight a problem; it provides solutions.
  • Ensure understanding: Make sure your message is well understood and encourage a response.

Conclusion

This concept of the feedback loop profoundly impacted me. It helped me better understand the power of communication in a complex professional environment. In a transformation context, where interactions are frequent and strategic, knowing how to close the loop is an essential skill.

Feedback in business is not just about transmitting information—it is a dynamic exchange that requires listening, adjustment, and mutual commitment. And sometimes, like a boomerang, it comes back in unexpected ways—so it’s best to be ready to receive it!

Further Reading

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